FAQ

1. How much is shipping and how long will it take?

Free shipping Australia-wide. Orders are processed within 1–2 business days, delivery in 9–14 business days with tracking.

2. How can I track my order?

You’ll receive a tracking number by email once your order is dispatched.

3. What is your return policy?

We accept returns within 30 days of delivery — items must be unworn and in original condition.

4. Can I cancel my order?

You can cancel your order by emailing us at info@angel-melbourne.com, as long as it hasn’t been processed yet.

5. Where are Angel Melbourne’s orders shipped from?

Angel Melbourne is a Belgian-registered business serving customers across Australia.
Our orders are processed and shipped from our warehouse and logistics partner in China, where all fulfillment and dispatch operations are managed.Once your order is shipped, you’ll receive tracking details by email. Our Australian support line (+61 3 9021 2475) is available Monday–Sunday, 9 am–5 pm AEST to assist with any delivery questions.

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Contact Information

We’re here to help — please reach out using the details below.

Email: info@angel-melbourne.com
Phone: +61 3 9021 2475
Address: Ettelgemstraat 36, Jabbeke, 8490, Belgium

Our customer service team is available Monday to Sunday, 9:00 am – 5:00 pm (AEST). We respond within 24 hours.